How to interview a property management in Houston in five steps

Posted by on Jul 15, 2017 in Uncategorized | Comments Off on How to interview a property management in Houston in five steps

Whether you own a bunch of rental properties or just have a few that you don’t have the time or resources to manage on your own, hiring a property management company may be the best solution. Interviewing a new property management company can seem like a daunting task, but it does not have to be by following these five steps on how to interview a property management in Houston.

Hold your interview in-person instead of meeting with them over the phone.

Your property management company will act as the frontman of your properties, so you will want to ensure that they look professional, carry themselves well and give appropriate body signals. Seeing how they field your questions will help give you insight on how they will work with your tenants.

Lay out the basic informative questions

During the interview start with some basic questions regarding their company and management experience. This part of the discussion will help to determine if they are a good fit for your particular goals and business style.

  • How many properties do they currently manage?
  • How many years have they been in the business?
  • What type of certifications and licenses do they currently hold?
  • What size of property do they typically manage?
  • What is their staff turnover rate?

Test how they handle tenant concerns

After you complete the basic questions, begin asking them on how they will handle certain situations. It would be beneficial to come up with possible tenant scenarios that you have either encountered before or anticipate could occur and ask them how they would respond and deal with those particular situations. This can include dealing with tenants who are violating the terms of their contract or even troublesome tenants who make excessive requests. It is important to know that they will handle these situations in a professional manner and represent your company in the manner you would like them to.

Discuss how they handle their standard duties

It is important that you know their procedures for handling day to day functions so that you can ensure their process will coincide with your business structure. You may want to ask them what their rent collection or maintenance protocols or procedures are. You will also want to know how they market to and screen their tenants.

Get into the nitty-gritty of their contract

Before concluding the interview, it is important to ask them about their fees and billing procedures. Ask them for all additional fees that may be related to starting the relationship or issues that may unexpectedly come up. You may also want to ask them if they have a copy of the contract that you can look over before you make a decision. This is an excellent way to not only see how honest they were with their fee structure but any disclaimers or other issues that may cause a problem later. The contract should also give you an overview of what is included in their duties and what they will and will not do as well as the hours they will be available to respond to tenant needs.

Make the property management interview process a breeze by following the five tips above on how to interview a property management in Houston.